What is your appointment change policy?

Missed Appointments and Penalties

  • If a patient does not appear in the waiting room after 10 minutes of the appointment start time, the provider may cancel the appointment and the patient will be charged the full amount for the missed appointment ($49). The patient will also be responsible for paying the full amount ($49) for a rescheduled appointment.
  • Patients on the Unlimited plan will also be charged $49 for any missed appointments.


Refund Policy

  • LifeMD will permit 2 refunds for patients on the LifeMD plan.
  • For patients on the LifeMD Unlimited plan, LifeMD administration will ask to meet with the patient after 2 missed appointments or no-shows. 

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If you have any additional questions, you can call us at 1-800-852-1575 or email us at patientcare@lifemd.com.

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