Patient Portal Basics

Prescription and Medication Management

• How do I do an async renewal?

Account

• How do I log in or out?
• How do I reset my password?
• How do I change the address associated with my account?
• How do I change the email address associated with my account?

Appointments

• Can I reschedule or cancel an appointment, and if so, how?

How to Navigate the Patient Portal

• How do I update my weight?
• How do I fill out my health profile?
• What is the Front Desk?
• How do I access the Support/Help site?
• How do I send an image or document in messages?
• How do I access my settings?
• See all 9 articles

LifeMD Weight Management Program

Weight Management Program Information

• What is the LifeMD Weight Management Program?
• What do I get when I sign up for the LifeMD Weight Management Program?
• What is the LifeMD Weight Loss Money-Back Guarantee?
• Is the LifeMD Weight Management Program completely online?
• My BMI is 27-30. Is lab work required?
• Is medication included in the cost of the program?
• See all 13 articles

LifeMD Appointment Information

LifeMD Appointment Information FAQs

• How do I use the LifeMD platform to access my appointment?
• What happens if I miss my appointment?
• Why was my appointment rescheduled or canceled?

LifeMD Physicians & Medical Team Information

LifeMD Physicians & Medical Team FAQs

• Can I get specialist and imaging referrals?
• Can I change my assigned physician?
• How do I select my provider?
• Is it possible to receive a doctor's note, or any other medical form?
• Is it required for me to select a primary care doctor?

General Information

General Information FAQs

• Can I book a walk-in appointment with LifeMD?
• How can I troubleshoot my sound or video settings for my appointment?
• How do I message my care team?
• How do I view my lab results?
• What states does LifeMD cover?

LifeMD Pricing & Membership

Membership Guides

• How can I use my LifeMD prescription discount card?
• LifeMD Membership Plans

Pricing FAQs

• Do I need to have health insurance to use LifeMD?
• Does LifeMD work with my health insurance?
• How is LifeMD cost-effective?
• How much does an appointment cost?
• What is your appointment change policy?

Insurance

Accepted Insurance Plans

• Accepted Insurance Plans

FAQs

• Does LifeMD accept insurance?
• What does insurance cover at LifeMD?
• How will I be informed about the actual cost of my visit?
• When will I know if my provider visit is covered by my insurance?
• Why is a copay collected at the time of checkout?
• Will my insurance cover the cost of medication?
• See all 10 articles

Labs

Lab Testing FAQs

• Scheduling a Lab Appointment at Quest
• Do I have to fast before my lab test(s)?
• How do I get my labs completed at Quest Diagnostics?

Treatable Conditions & Prescriptions

Treatable Conditions & Prescriptions FAQs

• Are there medications that LifeMD will not prescribe?
• Can LifeMD help me with medication refills?
• What conditions do you treat?
• What happens if my pharmacy did not receive my prescription?
• What is LifeMD’s policy on prescribing controlled substances?